Terms of service

Effective Date: 28 October 2026

Website: Homebdm.com
Business Name: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Business Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
Business Category: Home & Appliances
GSTIN: 19BZKPK9919E2ZT

1. Introduction

Welcome to Homebdm.com. These Terms of Service govern your access to and use of our website, including browsing, purchasing products, communicating with our customer support team, and using any related services.

Homebdm.com operates as an online retail store offering home appliances and related products. Throughout these terms, the words “we,” “us,” and “our” refer to Homebdm.com. The words “you,” “your,” and “customer” refer to any person visiting, browsing, or purchasing through our website.

By accessing our website or placing an order, you agree to comply with these Terms of Service, together with our applicable Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree with these terms, please discontinue using the website.

These terms are intended to explain our general business practices and customer responsibilities in a clear and transparent manner. They do not exclude any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

2. Eligibility to Use the Website

You may use Homebdm.com only if you can enter into a legally binding agreement under applicable law. If you are under the age of majority, you should use this website under the supervision of a parent or legal guardian, where legally permitted.

By using our website, you confirm that the information you provide is accurate, current, and complete. You agree not to use the website for unlawful purposes, fraudulent transactions, unauthorized activities, or conduct that may harm our business, customers, or website operations.

We reserve the right to take appropriate action where we reasonably believe that a user has violated these terms or applicable law.

3. Products and Product Information

Homebdm.com offers home appliances and related products for personal and household use. Product listings may include descriptions, images, prices, specifications, features, dimensions, colours, and other information intended to help customers make informed purchasing decisions.

We make reasonable efforts to present product information as accurately as possible. However, actual products may differ slightly from website images because of lighting, photography, display settings, packaging updates, or manufacturer revisions.

Customers should review the available product description, specifications, compatibility requirements, included accessories, and usage instructions before placing an order.

Unless expressly stated on the relevant product page, we do not guarantee that every product will be suitable for every household, installation arrangement, or individual requirement.

Where a product is supplied by a manufacturer or third-party supplier, certain specifications, packaging, warranties, or instructions may be determined by that manufacturer or supplier.

4. Pricing and Taxes

All prices displayed on Homebdm.com are subject to change without prior notice, except where applicable law requires otherwise. The price applicable to your purchase will ordinarily be the price displayed at checkout when your order is placed.

Applicable taxes, including Goods and Services Tax (GST), will be handled in accordance with relevant Indian tax requirements. Any applicable delivery charges or other additional fees will be communicated during the ordering process wherever required.

We take reasonable care to ensure pricing information is accurate. If an obvious pricing, calculation, or listing error occurs, we may contact you to clarify the correct details and discuss available options in accordance with applicable law.

No provision in this section permits us to disregard a confirmed legal obligation or a consumer remedy available under applicable law.

5. Orders and Order Confirmation

When you place an order on Homebdm.com, you submit a request to purchase the selected products under the terms displayed on the website.

Please check your shipping address, contact number, product selection, quantity, and payment method before completing your purchase.

An order confirmation message or email may be sent to the contact details provided by you. An automated confirmation acknowledges receipt of the order but may not, by itself, establish that every aspect of the order has been verified.

We may need to contact you to confirm delivery information, clarify an order detail, verify payment, or resolve a stock issue.

If an order cannot be fulfilled, we will communicate the relevant information and arrange any applicable cancellation and refund in accordance with our published policies and applicable law.

6. Order Cancellation

Customers who wish to cancel an order should contact our customer support team as soon as possible at homebdm3@gmail.com or 9242550556.

Cancellation requests will be handled according to the order's processing and dispatch status and our applicable cancellation policy. An order that has already been dispatched may require a different procedure, such as refusing delivery where permitted or following the applicable return process.

If we cancel an order or accept a cancellation for which a refund is due, the refund will be processed in accordance with the applicable policy and legal requirements.

Nothing in these terms removes any cancellation, refund, or other right that customers are entitled to under applicable law.

7. Payment Terms

Homebdm.com may offer payment options such as prepaid online payments or Cash on Delivery (COD), depending on availability at checkout.

For prepaid orders, customers must complete payment using the available payment methods and follow the instructions shown during checkout.

For COD orders, payment must be made according to the instructions provided by the delivery service at the time of delivery. COD availability may depend on the delivery location, product, order value, or operational restrictions disclosed by the website.

Customers must provide accurate payment and contact information and must not use unauthorized payment instruments or another person's payment credentials without permission.

We do not request that customers disclose their passwords, PINs, or one-time passwords (OTPs) through ordinary email or customer support messages. Customers should follow secure payment instructions provided by the relevant payment provider.

8. Shipping and Delivery

We aim to process and dispatch accepted orders within the estimated time communicated on the website or through order-related messages.

Delivery timelines are estimates and may vary because of the destination, courier availability, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address, including the PIN code, landmark where necessary, and a reachable contact number.

If delivery fails because the address is incomplete, the recipient is unavailable, or the courier cannot contact the customer, additional delivery arrangements may be necessary.

Please refer to our Shipping Policy for information about shipping charges, estimated delivery periods, serviceable locations, and delivery procedures.

We will address lost, damaged, delayed, or incorrectly delivered orders in accordance with our published policies and applicable consumer protection requirements.

9. Returns, Replacements, and Refunds

We want customers to have a fair and transparent shopping experience. Requests involving defective, damaged, incorrect, missing, or otherwise eligible products will be reviewed under our Return and Refund Policy and applicable law.

Customers should report a product issue promptly and provide the order number, a description of the problem, and relevant photographs or other reasonable evidence when requested.

For certain appliance issues, additional product details or manufacturer inspection may be needed to understand the problem. Such procedures must not unlawfully restrict a customer's rights.

Products may be subject to specific return conditions depending on their type, condition, installation status, hygiene considerations, and the applicable policy. Any relevant conditions or exclusions should be disclosed clearly and applied consistently with applicable law.

Where a refund is approved or legally required, it will be processed through an appropriate payment method or other lawful arrangement. Processing times may vary depending on the payment provider or bank.

For complete information, customers should consult the Return and Refund Policy published on Homebdm.com.

10. Product Warranty and After-Sales Service

Certain appliances may include a manufacturer's warranty or other applicable warranty coverage. Warranty duration, covered components, service availability, exclusions, and claim procedures may vary by product and manufacturer.

Customers should read the warranty documentation supplied with the product and retain the invoice, order confirmation, and relevant warranty information.

Where manufacturer-authorized service is applicable, customers may need to follow the manufacturer's stated claim procedure. Homebdm.com will provide reasonable order-related assistance where appropriate.

Unless expressly stated for a particular product, we do not represent that every product carries an identical warranty or that every service is available in every location.

Nothing in these terms excludes any warranty, guarantee, remedy, or consumer protection that applies under law or has been expressly promised for a product.

11. Safe Use of Home Appliances

Customers should use appliances according to the manufacturer's instructions, safety warnings, installation requirements, and recommended operating conditions.

Electrical appliances should be connected to a suitable power supply and installed in an appropriate environment. Customers should not attempt unsafe repairs, unauthorized modifications, or operation that conflicts with the manufacturer's instructions.

Where professional installation is recommended or required, customers should consider using a qualified service provider. Installation or servicing arrangements should be confirmed from the relevant product listing or manufacturer documentation.

Homebdm.com is not responsible for damage caused by improper installation, unauthorized modifications, misuse, or disregard of safety instructions to the extent permitted by applicable law. This does not limit responsibility for a defective product, misleading information, negligence, or any other liability that cannot legally be excluded.

12. Website Accuracy and Availability

We aim to keep Homebdm.com available and its information current. However, we do not guarantee uninterrupted access, error-free operation, or permanent availability of every product listing or website feature.

Occasional maintenance, technical issues, internet disruptions, software updates, or third-party service interruptions may affect website availability.

We may update product listings, improve website functionality, revise content, or discontinue features as necessary. Changes will not override rights already protected by applicable law or contractual obligations that remain in force.

Customers should ensure that their devices and browsers are reasonably secure and compatible with the website.

13. Intellectual Property Rights

The website's original text, graphics, logos, design elements, branding, layout, and other materials may be protected by intellectual property laws.

Except where permitted by law or with appropriate authorization, users must not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our protected website content.

Product names, logos, trademarks, and images belonging to third-party manufacturers or brands remain the property of their respective owners. Their appearance on our website does not necessarily imply an ownership relationship or endorsement beyond the actual commercial arrangement.

If you believe that material displayed on our website infringes your rights, you may contact us with the relevant details so that we can review the concern.

14. Acceptable Use

You agree not to:

• Use the website for fraudulent, unlawful, or deceptive purposes.

• Submit false orders or knowingly provide inaccurate delivery details.

• Attempt to gain unauthorized access to our systems or another customer's information.

• Introduce malicious software, harmful code, or activities intended to disrupt website operations.

• Copy, scrape, or commercially exploit website content without appropriate authorization.

• Misrepresent your identity or impersonate another person or business.

• Interfere with the security, availability, or proper functioning of the website.

We may investigate suspected misuse and take proportionate action, including restricting access where justified and legally permitted.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services, manufacturer websites, analytics providers, and other external platforms.

These services may operate under their own terms, privacy notices, and service conditions. Customers should review the relevant third-party terms before using those services where appropriate.

We do not automatically control external websites or independently guarantee every statement made by third parties. However, this provision does not remove any responsibility that Homebdm.com has for its own representations, contractual obligations, or conduct under applicable law.

16. Privacy and Personal Information

When customers place orders or contact Homebdm.com, we may need to process information such as names, contact numbers, email addresses, shipping addresses, order details, and payment-related transaction information.

Such information may be used for order processing, payment verification, delivery coordination, customer support, fraud prevention, legal compliance, and other purposes disclosed in our Privacy Policy.

We aim to handle personal information responsibly and apply appropriate safeguards in accordance with applicable law.

Customers should read our Privacy Policy to understand what information is collected, how it is used, when it may be shared, and what rights may be available to them.

17. Limitation of Liability

To the extent permitted by applicable law, Homebdm.com will not be liable for indirect or consequential losses arising solely from circumstances beyond our reasonable control, such as certain third-party service interruptions or external network failures.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, applicable statutory obligations, or any loss or liability that cannot legally be excluded or limited.

Customers retain their rights concerning defective goods, deficient services, misleading representations, unfair trade practices, and other remedies available under applicable Indian law.

Any limitation in this section must be interpreted consistently with mandatory consumer protection requirements.

18. Indemnity

To the extent permitted by law, users may be responsible for losses or reasonable costs directly arising from their unlawful misuse of the website, deliberate violation of these terms, or infringement of another person's rights.

This provision does not require customers to indemnify Homebdm.com for our own unlawful conduct, negligence, breach of legal obligations, or matters for which liability cannot lawfully be transferred to a customer.

19. Force Majeure

Certain events outside our reasonable control may affect order processing, supply, or delivery. Such events may include natural disasters, floods, fires, severe weather, public emergencies, government restrictions, transportation disruptions, labour disruptions, and major communications or infrastructure failures.

Where such an event affects an order, we will make reasonable efforts to communicate relevant delays or alternative arrangements.

This section does not remove any refund obligation or other customer remedy that applies under the law.

20. Suspension and Termination

We may restrict or suspend access to certain website features where reasonably necessary to protect our systems, customers, or business from fraud, security threats, or unlawful activity.

Where appropriate, we will consider the nature of the conduct and the impact on affected customers. Suspension of website access will not automatically cancel an existing order or remove any refund or consumer rights that have already arisen.

Any outstanding order will be handled according to its status, the relevant policies, and applicable law.

21. Changes to These Terms

Homebdm.com may update these Terms of Service from time to time to reflect changes in our operations, products, website features, or legal requirements.

The latest version will be published on this page with an updated effective date where appropriate. Customers are encouraged to review this page periodically.

Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired or that are otherwise protected by applicable law.

22. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

If a concern arises regarding an order, product, payment, delivery, or website service, customers are encouraged to contact us first so that we can attempt to resolve the matter fairly and promptly.

Where an issue cannot be resolved directly, customers may pursue remedies before the appropriate consumer commission, court, or other competent authority under applicable law. Nothing in these terms prevents a customer from exercising a statutory right to seek relief before a competent authority.

Any jurisdiction provision will be interpreted subject to applicable law and the lawful jurisdiction of the relevant forum.

23. Contact Information and Grievances

For questions about these terms, orders, cancellations, payments, deliveries, returns, refunds, or product-related concerns, please contact us using the details below.

Website: Homebdm.com

Email: homebdm3@gmail.com

Phone: 9242550556

Business Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India

GSTIN: 19BZKPK9919E2ZT

Please include your order number and a clear description of your concern when contacting us about an existing order. We will review the information and respond within a reasonable period, subject to the nature of the request and applicable requirements.

If a designated grievance officer or additional grievance contact is required under applicable law, the relevant details should be published on the website and kept up to date.

24. Entire Agreement and Severability

These Terms of Service, together with the applicable policies referenced on Homebdm.com, describe the general conditions for using our website and purchasing products through it.

If any provision is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.

A failure to enforce a provision on one occasion does not necessarily constitute a permanent waiver of that provision.

Where these terms conflict with a mandatory legal requirement, the applicable legal requirement will prevail.

25. Acknowledgment

By browsing Homebdm.com, placing an order, or using our services, you acknowledge that you have had the opportunity to read these Terms of Service and understand that purchases are subject to the applicable product information, checkout conditions, and published policies.

We appreciate your interest in Homebdm.com and are committed to providing a transparent, responsible, and customer-focused online shopping experience for home appliances and household products.

Thank you for choosing Homebdm.com.