Terms & Conditions
Website: Homebdm.com
Business Name: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Business Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
Business Category: Home & Appliances
GSTIN: 19BZKPK9919E2ZT
Effective Date: 28 October 2026
1. Introduction
Welcome to Homebdm.com. These Terms & Conditions govern your access to and use of our website, online store, products, and related services. By visiting our website, browsing products, placing an order, or purchasing any item, you agree to comply with these terms.
Homebdm.com operates as an online store offering home appliances, kitchen appliances, household products, and other related items. These terms are intended to explain the responsibilities of customers and the conditions under which our products and services are offered.
Please read this document carefully before using our website. If you do not agree with these Terms & Conditions, please discontinue using the website.
2. Eligibility to Use the Website
By using Homebdm.com, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are under the age of 18, you may use the website only with the involvement and supervision of a parent or legal guardian, where permitted by law.
You agree to provide accurate, complete, and current information when creating an account, submitting an order, or contacting our customer support team.
3. Products and Descriptions
Homebdm.com aims to provide clear and accurate descriptions, photographs, specifications, prices, and other relevant information for the products displayed on the website.
However, minor differences may occur between product images and the actual products due to lighting, photography, screen settings, packaging updates, or manufacturer changes. Such differences do not permit us to misrepresent a product's essential characteristics.
Customers should carefully review the available product description, dimensions, compatibility information, power requirements, included accessories, and other specifications before placing an order.
We do not guarantee that every product will be suitable for every customer's particular requirements. Please contact us before purchasing if you need clarification about a product.
4. Product Availability
All products displayed on Homebdm.com are subject to availability. We may update product listings, modify descriptions, discontinue products, or temporarily remove items from sale when necessary.
Placing a product in your shopping cart does not guarantee its availability or reserve the item.
If a product becomes unavailable after an order has been placed, we will inform the customer and explain the available options, which may include cancellation and a refund for the affected order, as applicable.
We will not knowingly substitute a different product without obtaining the customer's consent.
5. Pricing and Taxes
Prices are displayed in Indian Rupees (INR), unless otherwise specified. Product prices, shipping charges, applicable taxes, and other fees will be shown or communicated as required before the order is completed.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or technical error occurs, we may contact the customer before processing the affected order. If the order cannot be fulfilled at the displayed price, the customer may choose to cancel it and receive a refund of any amount paid, as applicable.
Applicable GST and other legally required taxes will be handled in accordance with Indian tax laws. Any eligible tax invoice will contain the details required by applicable regulations.
We will not impose undisclosed charges after an order has been confirmed, except where permitted by law and appropriately communicated.
6. Orders and Order Acceptance
When you place an order on Homebdm.com, you submit a request to purchase the selected products. An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.
Orders may require verification of the customer's contact information, delivery address, payment status, product availability, and other relevant details.
We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, a duplicate order, an incorrect listing, stock unavailability, payment failure, or an inability to deliver to the provided address.
If payment has already been received for an order that we cancel, the applicable refund will be processed in accordance with the relevant refund policy and applicable law.
Customers should check their order details carefully before completing a purchase.
7. Customer Information and Account Security
Customers are responsible for providing a correct name, phone number, email address, and shipping address.
Homebdm.com cannot guarantee successful delivery when incorrect or incomplete details are provided. If a customer notices an error after placing an order, they should contact us as soon as possible.
Customers who create accounts must protect their login credentials and notify us if they suspect unauthorised access. We will handle personal information in accordance with our Privacy Policy and applicable data protection laws.
We will not ask customers to disclose sensitive banking passwords, PINs, or one-time passwords through ordinary customer support communications.
8. Payment Terms
Homebdm.com may offer the payment methods displayed during checkout, which may include prepaid online payment or Cash on Delivery (COD), subject to availability and eligibility.
For prepaid orders, payment must be successfully authorised or received before the order is processed, unless otherwise communicated.
For COD orders, customers must pay the amount due when the delivery is made. COD availability may depend on the delivery location, order value, courier service, and other operational conditions.
Customers must not use stolen payment information, engage in fraudulent transactions, or attempt to manipulate payment systems.
If a payment is deducted but the order is not confirmed, customers should contact us with the relevant transaction reference. We will investigate and assist in accordance with the payment provider's process and applicable rules.
9. Shipping and Delivery
Homebdm.com aims to process and dispatch orders within the estimated timelines communicated on the website or during order confirmation.
Delivery times are estimates and may be affected by courier operations, weather, public holidays, transport disruptions, remote locations, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete delivery address and remaining available to receive their orders. Additional delivery attempts, address changes, or re-shipping arrangements may depend on courier availability and the applicable shipping policy.
If a parcel appears damaged, incomplete, or incorrect upon delivery, customers should contact us promptly and provide photographs, order details, and other reasonable supporting information.
The full shipping terms, estimated delivery information, and any applicable shipping charges will be governed by our Shipping Policy.
10. Returns, Exchanges, and Refunds
Homebdm.com seeks to provide a fair process for customers who receive defective, damaged, incorrect, or otherwise eligible products.
Return and exchange eligibility depends on the product category, condition, applicable return window, and the terms stated in our Return and Refund Policy. Some items may require special handling due to hygiene, safety, installation, or manufacturer restrictions, where legally permitted.
Customers should retain the original packaging, accessories, manuals, invoices, and other included items until they are satisfied with the purchase.
A return request may require proof of purchase, photographs, a description of the issue, or inspection of the product. These requirements will be applied reasonably and consistently with applicable consumer protection law.
Refunds, where approved or legally required, will be processed using the applicable payment method or another lawful arrangement. Actual crediting time may depend on the bank, payment provider, or financial institution.
Nothing in these terms removes any mandatory rights available to consumers under Indian law.
11. Electrical Appliances and Product Safety
Home appliances must be used according to the instructions, warnings, and safety information supplied by the manufacturer.
Customers should check voltage requirements, electrical compatibility, installation instructions, ventilation requirements, and other relevant precautions before using an appliance.
Do not operate an appliance with damaged wiring, a broken plug, visible electrical damage, or other conditions that could create a safety risk. Disconnect the product from the power supply when necessary and seek assistance from a qualified professional.
Installation, maintenance, repairs, and warranty coverage may depend on the manufacturer's terms and the nature of the product. Customers should verify whether installation services or accessories are included in the listed price.
Homebdm.com does not authorise customers to modify products in ways that compromise their safety or violate manufacturer instructions.
12. Manufacturer Warranties
Certain products may be supplied with a manufacturer's warranty, while others may have limited or no additional commercial warranty. Warranty availability, duration, coverage, and claim procedures will depend on the product listing and the manufacturer's official terms.
Where a manufacturer warranty applies, customers may need to retain the purchase invoice, warranty card, serial number, or other documents required for a claim.
A manufacturer's warranty does not automatically cover every type of damage. Coverage may be subject to the manufacturer's conditions, including exclusions for misuse, unauthorised repairs, accidental damage, or improper installation, where applicable.
Customers should contact us if they need assistance identifying the appropriate warranty process. Any statutory consumer rights remain unaffected.
13. Promotions and Discounts
Homebdm.com may offer discounts, promotional codes, special prices, or limited-period offers from time to time.
Each promotion may have specific conditions, including validity dates, eligible products, minimum purchase requirements, or restrictions on combining offers. These conditions will be communicated where applicable.
Promotional offers cannot be assumed to apply retrospectively to completed orders unless expressly stated or required by law.
We may correct genuine promotional errors or withdraw an offer where legally permitted. Any action affecting an existing confirmed order will be handled fairly and in accordance with applicable law.
14. Intellectual Property
All original website content, including text, graphics, logos, layouts, design elements, and other materials owned or lawfully licensed by Homebdm.com, is protected by applicable intellectual property laws.
You may browse the website and use its content for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, publish, or commercially exploit protected content without prior permission from the relevant rights holder.
Product names, logos, photographs, and trademarks belonging to manufacturers or third parties remain the property of their respective owners.
15. Acceptable Website Use
You agree to use Homebdm.com only for lawful purposes.
You must not attempt to interfere with website security, introduce malicious software, access restricted systems, submit false orders, impersonate another person, or misuse the website in a way that harms other customers or our operations.
Automated scraping, unauthorised data collection, fraudulent activity, and attempts to disrupt website functionality are prohibited where unlawful or unauthorised.
We may investigate suspected misuse and take proportionate action, including restricting access or cancelling fraudulent transactions where legally permitted.
16. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, customer communication, or other operational purposes. We may also provide links to manufacturer websites or external services.
These third parties may operate under their own terms, privacy policies, and service conditions. Customers should review those terms when using an external service.
We are not responsible for the independent content or policies of external websites, except to the extent responsibility cannot lawfully be excluded.
17. Limitation of Liability
Homebdm.com will make reasonable efforts to maintain accurate product information, reliable order processing, and effective customer support.
To the extent permitted by law, we are not responsible for indirect losses arising from circumstances outside our reasonable control, including third-party courier delays, temporary website interruptions, or payment provider outages.
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot be excluded, defective products, mandatory consumer remedies, or any other liability that cannot legally be limited under applicable Indian law.
Customers should follow the product's safety instructions and contact the appropriate service provider when professional installation or technical support is required.
18. Privacy and Personal Data
We collect and use customer information where necessary to process orders, arrange delivery, respond to enquiries, provide customer support, prevent fraud, and comply with legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable Indian laws. Information may be shared with relevant service providers where reasonably necessary to fulfil an order or provide a requested service, subject to applicable requirements.
Customers may contact us regarding questions about their personal information using the contact details provided below.
19. Changes to These Terms
Homebdm.com may update these Terms & Conditions to reflect changes in business operations, product offerings, website functionality, or legal requirements.
The updated version will be published on this page with a revised effective date where appropriate. Changes will apply prospectively, subject to applicable law and any rights relating to existing orders.
Customers are encouraged to review this page periodically.
20. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India.
Any concern or dispute should first be raised with our customer support team so that we have a reasonable opportunity to review the matter and attempt a fair resolution.
If the dispute cannot be resolved through communication, it may be addressed through the appropriate legal or consumer dispute resolution mechanism available under applicable Indian law. Nothing in these terms restricts a consumer from approaching a competent consumer commission or other authority where legally entitled to do so.
Jurisdiction will be determined in accordance with applicable law.
21. Contact Information
For questions about these Terms & Conditions, products, orders, payments, shipping, returns, or other website matters, please contact us using the details below.
Website: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
GSTIN: 19BZKPK9919E2ZT
We aim to review customer enquiries and provide a helpful response within a reasonable time.
22. Final Acknowledgement
By accessing Homebdm.com or placing an order, you acknowledge that you have read and understood these Terms & Conditions.
These terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. In the event of any inconsistency, applicable law and mandatory consumer rights will prevail.
Thank you for choosing Homebdm.com for your home and appliance shopping needs.