Privacy policy
Effective Date: 28 October 2026
Website: Homebdm.com
Business Name: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Business Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
Business Category: Home & Appliances
GST Identification Number: 19BZKPK9919E2ZT
1. Introduction
Welcome to Homebdm.com. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, placing an order, or contacting our customer support team.
This Privacy Policy explains how Homebdm.com collects, uses, stores, processes, and protects your information when you access our website or purchase home appliances and related products through our online store.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent for collecting or processing personal information in accordance with applicable laws in India.
We aim to handle personal information responsibly, use it only for legitimate business purposes, and take reasonable steps to prevent unauthorized access, misuse, disclosure, or loss.
If you do not agree with this Privacy Policy, please consider your choices before providing personal information or using features that require it.
2. Information We Collect
Homebdm.com may collect different categories of information depending on how you interact with our website.
A. Personal Information
When you place an order, create an account, submit a form, or contact us, we may collect information such as:
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Full name.
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Email address.
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Mobile or telephone number.
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Billing address.
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Shipping and delivery address.
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Order details and purchase history.
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Information you voluntarily provide when contacting customer support.
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Other details necessary to process your order or resolve your request.
We request only information reasonably needed for the relevant business purpose.
B. Payment Information
When you make a purchase, payment-related information may be processed by the payment gateway or service provider you choose.
Depending on the payment method, this may include transaction references, payment status, and other information needed to complete or verify a payment.
We do not intentionally collect or store complete payment card details, card security codes, or banking passwords on our own systems. Such information should be entered only through the relevant authorized payment provider.
Cash-on-delivery orders may require your contact and delivery information to confirm and fulfil your purchase.
C. Technical and Usage Information
When you browse Homebdm.com, certain technical information may be collected automatically by our website platform or service providers, including:
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IP address.
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Browser type and version.
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Device type and operating system.
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Pages visited and links clicked.
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Date and time of website visits.
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Referring website or traffic source.
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Website performance and diagnostic information.
This information may help us understand website usage, improve performance, identify technical problems, and protect our store against suspicious activity.
D. Cookies and Similar Technologies
Our website platform and permitted third-party services may use cookies, pixels, and similar technologies to support website functionality, remember preferences, maintain shopping cart information, measure traffic, and, where enabled, provide advertising or analytics.
You can manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect features such as shopping carts, account access, or checkout functionality.
3. How We Use Your Information
Homebdm.com may use collected information for the following purposes:
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To receive, process, confirm, and fulfil orders.
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To arrange shipping and communicate delivery updates.
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To contact customers regarding order confirmation, payment status, returns, refunds, or cancellations.
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To respond to questions, complaints, product enquiries, and customer support requests.
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To process eligible returns, exchanges, and refunds according to our applicable policies.
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To maintain order records, invoices, and transaction documentation.
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To improve website functionality, product presentation, navigation, and customer experience.
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To detect, investigate, and prevent fraud, unauthorized transactions, and misuse of our services.
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To comply with applicable tax, accounting, consumer protection, and other legal requirements.
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To send promotional communications where permitted and, when required, with your consent.
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To evaluate website traffic, marketing performance, and customer shopping patterns.
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To enforce our website terms and protect our legal rights.
We do not intend to use personal information for purposes unrelated to the reason it was collected without an appropriate legal basis or consent where required.
4. Legal Basis and Consent
We process personal information where necessary to fulfil your order, provide requested services, comply with legal obligations, protect legitimate business interests, or act on consent where consent is required.
Where we rely on consent, you may withdraw that consent subject to applicable law. Withdrawal does not automatically make earlier processing unlawful, and it may affect our ability to provide certain services.
We will seek any consent required by applicable Indian data protection laws and respect legally applicable rights and obligations.
5. Sharing of Personal Information
Homebdm.com does not sell customers' personal information to third parties as a routine business practice.
However, we may share relevant information with trusted service providers when necessary to operate our store and fulfil customer requests.
These providers may include:
A. Ecommerce Platform Providers
Our website may use Shopify or related technology providers to host the online store, operate checkout, manage orders, and provide ecommerce functionality. These providers may process information according to their own terms and privacy documentation.
B. Shipping and Logistics Partners
We may share the recipient's name, telephone number, delivery address, and necessary order details with courier companies and logistics providers so that products can be delivered.
C. Payment Service Providers
Payment providers may receive transaction and payment-related information to authorize payments, prevent fraud, and complete transactions.
D. Business and Technical Service Providers
We may use service providers for website maintenance, analytics, customer support, email communication, security, accounting, or other legitimate operational purposes.
E. Legal and Regulatory Authorities
We may disclose information when required by law, a valid legal process, a competent authority, or where disclosure is reasonably necessary to protect our rights, customers, website, or property.
F. Business Transfers
If our business undergoes a merger, restructuring, sale, or transfer of relevant assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
Service providers should receive only the information reasonably necessary to perform their assigned functions.
6. Shopify and Third-Party Services
Homebdm.com may operate through Shopify or other third-party services that support online shopping, payments, analytics, communication, and order fulfilment.
These services may process information under their respective privacy policies and contractual arrangements. Their processing practices may differ from ours.
Our website may also contain links to external websites, payment pages, or third-party services. We do not control the privacy practices, security measures, or content of websites operated by other organizations.
We encourage customers to review the privacy policies of third-party services before providing information directly to them.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, fraud prevention, dispute resolution, and legal obligations.
The retention period depends on the nature of the information, the purpose of processing, applicable law, and whether the information is needed to resolve a pending issue.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal retention requirements.
Some records may need to be retained even after an account is closed or a customer requests deletion where the law permits or requires continued retention.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Depending on the systems used, these measures may include access restrictions, secure service providers, administrative safeguards, and appropriate security monitoring.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Customers should protect their email accounts, devices, passwords, and payment credentials and should notify us promptly if they suspect unauthorized use of their account or order information.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Your Privacy Rights and Choices
Subject to applicable law and the circumstances of processing, you may have the right to:
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Request information about personal data we process about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where deletion is legally available.
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Withdraw consent where processing relies on consent.
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Raise a complaint regarding the handling of your personal information.
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Exercise other rights available under applicable data protection laws.
To exercise a relevant right, please contact us at homebdm3@gmail.com and describe your request. We may need to verify your identity before taking action.
We will respond within the period required by applicable law. Certain information may need to be retained to meet legal obligations, complete transactions, or establish, exercise, or defend legal claims.
You may also unsubscribe from promotional emails using the unsubscribe mechanism provided, where available. Transactional communications relating to orders, payments, or delivery may still be necessary.
10. Children's Privacy
Homebdm.com is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law.
Where applicable, a parent or lawful guardian may contact us if they believe a child's personal information has been collected improperly. We will review the request and take appropriate action in accordance with applicable law.
We will not knowingly engage in practices involving children's personal data that are prohibited by applicable law.
11. Marketing and Promotional Communications
From time to time, Homebdm.com may communicate information about products, special offers, new arrivals, or other store updates where permitted by law.
We will obtain consent where required and provide an appropriate method to opt out of promotional communications.
Choosing not to receive marketing messages will not prevent you from receiving essential communications relating to orders, payment verification, customer service, or other transactions.
We do not guarantee that every promotional communication will be available through every communication channel.
12. Cookies, Analytics, and Advertising
Cookies and similar technologies may help us understand how visitors interact with Homebdm.com and improve the shopping experience.
Depending on the services enabled on our website, analytics or advertising providers may collect information about browsing activity, device identifiers, referral sources, or interactions with advertisements.
Where required, we will provide relevant notices and consent choices before using non-essential cookies or similar technologies.
You can restrict cookies through your browser. You may also be able to adjust advertising preferences through the relevant advertising platform.
Blocking certain technologies may reduce the accuracy of analytics or limit some website functions.
13. International Data Processing
Some ecommerce platforms, hosting providers, payment processors, analytics services, or other vendors may process information on servers located outside your state or country.
Where personal information is transferred or processed internationally, we will take steps required by applicable law and the arrangements governing the relevant service.
The privacy protections applicable to information may vary depending on the location and legal framework of the service provider.
14. Refunds, Returns, and Order Disputes
When you request a return, exchange, cancellation, or refund, we may process your name, order number, contact details, transaction information, delivery information, and relevant communications to assess and resolve your request.
We may share the necessary details with payment providers, logistics partners, or other relevant service providers to complete the process.
Information associated with returns, refunds, complaints, and disputes may be retained where necessary for accounting, customer service, fraud prevention, or legal compliance.
Our handling of such requests is also subject to the applicable terms and policies published on Homebdm.com.
15. Accuracy of Information
Customers are responsible for providing accurate and complete information when placing an order or contacting our store.
Incorrect contact numbers, incomplete addresses, or inaccurate order details may delay delivery, prevent successful communication, or affect the processing of a return or refund.
If you identify an error in your personal information, please contact us so that we can review and correct it where appropriate.
We may request reasonable verification before modifying sensitive order or account details.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or applicable laws.
When we make changes, we will publish the revised version on this page and update the effective date where appropriate.
Customers should review this page periodically to understand how their information is handled.
Where required by applicable law, we will provide notice of significant changes or obtain renewed consent before applying new processing practices.
17. Contact Information and Grievances
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about the handling of your personal information, you can contact us using the details below.
Business Name: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
GST Identification Number: 19BZKPK9919E2ZT
Please include a clear description of your concern and relevant order information, if applicable. Avoid sending passwords, complete payment card details, or other unnecessary sensitive information in your message.
We will review your enquiry and take reasonable steps to address it in accordance with applicable law.
18. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including relevant data protection, information technology, consumer protection, and other applicable legal requirements.
Any dispute relating to this Privacy Policy will be handled in accordance with applicable law and the jurisdiction of the competent courts, subject to mandatory legal rights and requirements.
19. Your Acknowledgement
By accessing or using Homebdm.com, placing an order, or voluntarily providing information through our website, you acknowledge that you have had the opportunity to read this Privacy Policy.
This acknowledgement does not replace consent where consent is separately required by law, nor does it limit any rights available to you under applicable law.
Thank you for trusting Homebdm.com. We appreciate your business and are committed to handling your personal information responsibly while providing a convenient online shopping experience for home and appliance products.