Refund policy
Effective Date: 28 October 2026
Store Name: Homebdm.com
Email: homebdm3@gmail.com
Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
Phone: 9242550556
Business Category: Home & Appliances
GSTIN: 19BZKPK9919E2ZT
1. Introduction
Welcome to Homebdm.com. We value our customers and aim to provide a convenient, transparent, and reliable shopping experience. Our store offers home and appliance products intended to support everyday household needs. We understand that customers may occasionally receive a damaged product, an incorrect item, or a product that does not meet the description provided on our website.
This Return and Refund Policy explains the conditions under which products purchased from Homebdm.com may be eligible for return, replacement, refund, or other appropriate resolution.
By placing an order on our website, customers agree to follow this policy, together with our Terms and Conditions and other applicable store policies. However, nothing in this policy is intended to limit any consumer rights available under applicable Indian law.
Please read this policy carefully before placing an order. If you have questions regarding returns, refunds, or product-related concerns, contact our customer support team using the details provided above.
2. Eligibility for Returns
Products purchased from Homebdm.com may be eligible for a return or replacement when they meet the conditions outlined below.
A return request may be considered in the following circumstances:
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The product arrives damaged or physically broken.
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The customer receives a product different from the one ordered.
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The product received has a missing component or accessory that was included in the advertised package.
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The product has a manufacturing defect or does not function as described, subject to the applicable warranty and product conditions.
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The product received materially differs from its description on our website.
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Another return situation is covered by our stated product-specific terms or applicable law.
Customers should contact us promptly after discovering a problem. For visible damage, missing components, or incorrect deliveries, we recommend submitting a request within 48 hours of delivery where reasonably possible. This helps us investigate the issue quickly.
The 48-hour reporting recommendation is not intended to remove any mandatory rights or remedies available under applicable law, including rights relating to latent defects or issues discovered later.
3. Return Request Period
Customers should inspect their orders after delivery and notify Homebdm.com of any concerns as soon as possible.
For damaged, defective, incorrect, or incomplete deliveries, customers are encouraged to contact us within 48 hours of receiving the package. Please provide the order number, a description of the problem, and supporting photographs or videos where available.
For other return requests, eligibility may depend on the product category, product condition, applicable product-specific terms, and relevant consumer protection requirements.
The return period applicable to a particular product should be checked on its product page or in the order confirmation, where such information is provided.
Homebdm.com will review requests fairly and communicate the available resolution. We will not use a reporting deadline to deny a remedy that is required under applicable law.
4. Conditions for Accepting Returns
To help us assess a return request, customers should retain the product and its packaging until the issue has been reviewed.
Where appropriate, the following conditions may apply:
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The product should be returned with its original packaging, if reasonably available.
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All supplied accessories, manuals, attachments, cables, and other included components should be returned.
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The product should not have been damaged through misuse, accidental damage, unauthorized modification, or improper installation by the customer.
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The customer should provide the order number or other reasonable proof of purchase.
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The product should be made available for inspection when necessary to establish the reported issue.
For defective or incorrectly supplied products, the absence of original packaging will not automatically remove rights or remedies required by law.
Certain products may require special inspection or handling because they contain electrical components, glass, sharp parts, or other sensitive materials. Customers should follow the safe packaging instructions provided by our support team.
5. Non-Returnable Products and Exceptions
Some products may not be suitable for return once opened, installed, used, or exposed to hygiene or safety risks, depending on their nature and the applicable terms.
Examples may include:
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Products specifically identified as non-returnable before purchase, where such restrictions are lawful.
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Items damaged after delivery because of improper use or accidental handling.
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Products modified, dismantled, or repaired without authorization, where the damage is attributable to that action.
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Consumable or hygiene-sensitive items that cannot reasonably be resold after opening, where legally permitted.
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Products returned without essential components, when those components are not missing because of an original delivery error.
These exclusions do not apply where a return, replacement, repair, refund, or other remedy is required by applicable law. A product will not be treated as non-returnable merely because its packaging has been opened to inspect a genuine defect.
6. Damaged Products
We take concerns about products damaged during transportation seriously.
If an item arrives visibly damaged, customers should, where possible:
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Photograph the outer shipping package and shipping label.
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Take clear photographs or a short video showing the damaged product.
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Retain the packaging and all supplied components.
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Contact homebdm3@gmail.com or call 9242550556 with the order number and a description of the damage.
Our team will review the information and may request additional details or an inspection by the delivery partner or service provider.
Depending on the circumstances, the available resolution may include a replacement, repair, refund, or another appropriate remedy. The decision will take account of the nature of the damage, product availability, applicable warranty conditions, and consumer rights.
Customers should not continue using a product that appears electrically unsafe, emits smoke, produces an unusual burning smell, or presents another immediate safety risk.
7. Defective or Non-Functional Appliances
Home and electrical appliances may occasionally experience manufacturing defects or functional problems. If a product does not operate as described, please contact our support team.
Please provide the product name, order number, description of the fault, and any photographs or videos that may help us understand the issue.
Where appropriate, we may request basic troubleshooting, an inspection, or an assessment by an authorized service provider. Customers should not dismantle or attempt unauthorized repairs on electrical products.
Depending on the defect, warranty coverage, and applicable law, the resolution may include repair, replacement, refund, or another legally appropriate remedy.
A manufacturer warranty, where offered, is subject to its own terms. It does not remove statutory consumer rights or automatically make Homebdm.com free from responsibility for obligations imposed on the seller by law.
8. Incorrect or Missing Items
If you receive an item different from the one ordered, or if an advertised component is missing from your package, please contact us promptly.
Include your order number, the name of the item ordered, details of the item received, and photographs of the package and its contents where available.
After reviewing the request, we will explain the next steps. Depending on the circumstances, we may arrange for the incorrect item to be returned, send the missing component, provide a replacement, issue a refund, or offer another appropriate solution.
Customers should not be required to bear costs that the seller is legally responsible for when resolving a confirmed incorrect or incomplete delivery.
9. How to Request a Return
Customers can submit a return request using the following process.
Step 1: Contact customer support
Email homebdm3@gmail.com or call 9242550556. Please include the subject line “Return Request – Order Number” when emailing.
Step 2: Provide order details
Share your full name, order number, purchase date, product name, delivery date, and reason for requesting a return.
Step 3: Submit supporting evidence
If the product is damaged, defective, incorrect, or incomplete, provide photographs or a short video where possible. Do not share unnecessary sensitive personal information.
Step 4: Wait for instructions
Our support team will review the request and explain whether additional information, product inspection, or return shipping is necessary.
Step 5: Pack and send the product
If a return is approved, follow the instructions provided by our team. Use suitable packaging to protect the item during transportation and retain the tracking information where applicable.
Please do not send a product to an address other than the return address confirmed by our support team.
10. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable terms.
Where a product is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a seller-funded remedy, Homebdm.com will arrange or cover reasonable return shipping costs where required by applicable law or our confirmed return instructions.
For voluntary returns based on a change of mind, where such returns are permitted, the customer may be responsible for return shipping costs if this condition was clearly communicated before purchase and is legally permissible.
Customers should contact us before shipping any product back. Unauthorized returns may cause delays in processing, although they will not eliminate rights that cannot lawfully be excluded.
11. Refund Eligibility
A refund may be considered when:
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A return is accepted and a refund is the appropriate resolution.
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A product is confirmed to be defective, damaged, incorrect, or materially inconsistent with its description and a refund is appropriate.
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An order is cancelled before dispatch, subject to the applicable cancellation terms.
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Homebdm.com cannot fulfil an order or provide an agreed replacement where a refund is required or appropriate.
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A refund is otherwise required under applicable law.
The appropriate remedy may vary depending on the situation. Where the law provides the customer with a particular remedy, this policy will not override that entitlement.
12. Refund Processing Time
Once a refund has been approved, Homebdm.com will initiate the refund using the original payment method where practicable and permitted by the payment provider.
Refunds to prepaid orders may require additional processing time depending on the payment gateway, bank, card issuer, or other financial institution.
For Cash on Delivery orders, customers may be asked to provide accurate bank account or other suitable refund details through an appropriate communication channel.
We aim to process approved refunds promptly and will communicate if further information is needed. The time taken for the amount to appear in the customer's account may depend on the relevant payment provider.
Any applicable statutory refund deadline will take precedence over a general processing estimate stated in this policy.
13. Cash on Delivery Orders
Customers who place Cash on Delivery (COD) orders may be eligible for a refund when the applicable return or refund conditions are met.
Since COD orders are paid for at delivery, refunds generally cannot be made through the original payment transaction in the same way as prepaid orders.
Customers may be asked to provide bank account details or another suitable refund method supported by Homebdm.com. Such information should be submitted only through a verified customer support channel.
We will use the details solely for processing the refund and related legitimate purposes, subject to our Privacy Policy and applicable law.
14. Order Cancellation
Customers who wish to cancel an order should contact Homebdm.com as soon as possible, providing the order number and contact details.
Cancellation may be possible before the order has been dispatched or handed over to the shipping partner. Once dispatch has occurred, cancellation may no longer be possible through the normal process, and the customer may need to follow the applicable delivery refusal or return procedure.
If an order is cancelled successfully and payment has already been collected, any eligible refund will be processed in accordance with the applicable refund terms and law.
Homebdm.com reserves the right to cancel an order when necessary because of stock unavailability, pricing or listing errors, delivery limitations, suspected fraudulent activity, or other legitimate reasons. Customers will be informed where appropriate, and any amount refundable for an unfulfilled order will be handled in accordance with applicable law.
15. Replacement Policy
A replacement may be offered when an eligible product is damaged, defective, incorrect, or incomplete.
Replacement availability depends on stock, the product's nature, and the circumstances of the request. If an identical replacement is unavailable, we will discuss an appropriate alternative or refund where required or agreed.
Customers should not purchase a second item solely on the assumption that a replacement will be issued. Please wait for confirmation from our customer support team.
Any replacement will be subject to appropriate verification and applicable legal obligations.
16. Exchanges
If a customer wants to exchange a product for another size, model, colour, or variation, the exchange may be considered where the product and stock availability permit.
Customers should contact our support team before sending the original item. The team will explain whether an exchange is possible, whether any price difference applies, and who is responsible for any shipping costs.
Exchanges are not guaranteed for every product. However, a lack of exchange availability does not remove any legally required remedy for a defective, incorrect, or misdescribed product.
17. Warranty and After-Sales Support
Some appliances may be supplied with a manufacturer or seller warranty. Where available, the relevant warranty details should be reviewed on the product page, packaging, warranty card, or accompanying documentation.
Warranty coverage may depend on the product, the nature of the fault, the warranty duration, and the manufacturer's terms.
Customers should retain their invoice and warranty documentation. For a technical issue, our support team may direct the customer to the appropriate service channel.
Warranty support and return eligibility are separate matters. A customer may have statutory rights even where a manufacturer's warranty does not cover a particular issue.
18. Refund Deductions
Any deduction from an approved refund must be lawful, reasonable, and disclosed where required.
Homebdm.com will not apply an arbitrary deduction to a refund for a confirmed defective or incorrectly supplied product where the deduction is prohibited by applicable law.
For an eligible voluntary return, any permitted deduction or non-refundable charge must be consistent with the terms disclosed to the customer before purchase and applicable legal requirements.
19. Fraud Prevention and Verification
To protect customers and our business, we may verify order details, inspect returned items, or request reasonable evidence related to a return or refund request.
Customers are requested to provide accurate information and return the relevant product and components when required.
Fraud prevention measures will be applied fairly and will not be used to deny a genuine consumer claim without reasonable grounds. Personal information collected during the process will be handled in accordance with our Privacy Policy and applicable data protection requirements.
20. Consumer Rights and Applicable Law
This Return and Refund Policy is intended to operate in accordance with applicable Indian laws, including relevant consumer protection legislation and e-commerce rules.
Nothing in this policy excludes, restricts, or waives any consumer right that cannot lawfully be excluded, including rights relating to defective goods, unfair trade practices, misleading product descriptions, or remedies available under applicable law.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Changes to This Policy
Homebdm.com may update this policy to reflect changes in business operations, product offerings, payment methods, delivery arrangements, or legal requirements.
The revised policy will be published on our website with an updated effective date where appropriate. Customers are encouraged to review the policy periodically.
Any changes will be applied in accordance with applicable law and will not unlawfully remove rights that have already accrued to a customer.
22. Contact Us
For return requests, refund enquiries, damaged deliveries, defective appliances, order cancellations, or other product-related concerns, please contact us using the following details:
Business Name: Homebdm.com
Email: homebdm3@gmail.com
Phone: 9242550556
Address: Jhingakhali, Baburchak, Kultali, South 24 Parganas, West Bengal – 743349, India
GSTIN: 19BZKPK9919E2ZT
When contacting us, please include your order number and a clear explanation of your concern so that we can assist you efficiently.
Thank you for shopping with Homebdm.com. We appreciate your trust and are committed to addressing genuine product and order-related concerns fairly, transparently, and in accordance with applicable law.